Quality is defined in various ways. In healthcare, many important factors, governing bodies, measurements, awards and key areas are considered. For instance, the experience that a hospital's physicians possess, a link to a teaching facility, ongoing research, national recognition and awards received, use of cutting-edge technologies and a dedication to improving patient safety and quality of life are all significant factors to consider. It is the total picture that helps define a hospital system's overall commitment to quality.
At Union Hospital, we define quality as "doing the right things right, the first time and every time to safely and compassionately meet the needs and exceed the expectations of our community."